Lead UX Designer for internal mortgage application processing. Helping to redefine portions of the software to be reusable across all software platforms. User research through user observations, moderated and unmoderated user tests, and employee surveys. Using metrics to inform product management on features that will impact processing applications more efficiently.

Freelance UX consulting for agencies, marketing firms, and development shops. Functional areas of expertise include User Experience (UX) Design, User Interface (UI) Design, Information Architecture (IA), Wireframing, Prototyping, User Testing, Usability Research, User Journey Maps, Process Flow Design, User Personas, Requirements Gathering, and Competitive Analysis.

Lead UX Designer on the Customer Engagement Suite. Promoting the user experience and evangelizing user-centric design to a multinational company transitioning from manufacturing to software. Communicating intent and demonstrating clickable prototypes were key in helping all levels of management and engineering keep focus on outcomes.

Lead UX Designer for the main business-to-business (B2B) shopping experience as well as brand new procurement software suite. All designs are responsive to fit the right screen experience. Use information gathered from analytics, remote user testing and remote a/b tests to inform future design decisions.

Manager of the Denver UX team of UX designers, UX researchers, and a Visual Designer. UX Lead on platform initiatives including the main SaaS learning-management software and mobile applications. Agile UX design practice with planning, prototyping, design and testing in faster sprints with focus on iteration.

Prior positions held during my tenure at Pearson North America:

• Senior UX Designer (manager of a small UX team)
• UX Designer

Drove strategy and implementation of enhanced company intranet. Led usability tests and created revolutionary method for quickly accessing company forms and applications. Designed flexible and powerful solutions for marketing initiatives.

Web and User Experience design for a local Denver-based agency. Identified solutions by analyzing client competition, reporting findings, designing taxonomy, and creating wireframes and prototypes. Coded standards-compliant HTML/CSS.

Advanced usability of company’s public Web site through revamped graphic design, information architecture, and CSS-based page layout. Built interactive Flash interfaces for promotional materials presented in CD format. Designed public-facing web sites for remediation projects.

Designed and implemented web sites and web applications in a consulting agency division of Qwest. Discovered the value of information architecture witnessing my first user test in Qwest’s Human Factors Engineering lab. This became my career goal.